Support
NXT RUN is built and run by real runners and coaches, and we answer our own support. If something is not working or you have a question about your training, we are here to help.
Contact our team
Email us anytime and we will get back to you, usually within one business day. Please include the email tied to your account and a short description of what is happening.
Common help topics
Training plans & PACE
Questions about how your plan is built, adjusting workouts, changing your schedule, or how PACE adapts your paces over time.
Browse the FAQ →Device syncing
Connecting or troubleshooting Garmin, Apple Watch, COROS, or Strava so your planned and completed workouts stay in sync.
Sync help in the FAQ →Subscriptions & billing
Manage, upgrade, or cancel your NXT RUN Pro or Basic subscription. Subscriptions are billed and managed through the app store you signed up with:
BQ Bonus
Everything about the BQ Bonus, including eligibility, requirements, and how to claim your $120 toward Boston Marathon entry.
BQ Bonus terms →Account & your data
Update your account, request a copy of your data, or delete your account. To delete your data, email us with the subject "Data Deletion Request."
How to delete your data →Privacy
How we collect, use, share, and protect your training, health, and location data, and the privacy rights and choices you have.
Read the Privacy Policy →